A help center without live chat: articles that answer the common questions and tickets for the rest. Customer emails become tickets and replies go back by email, with the history kept.
What it does
- Knowledge base with search, categories and "was this helpful?"
- Tickets by form and by email (Cloudflare Email Routing)
- Queues, priority, SLAs, canned replies and agent assignment
- Satisfaction survey (CSAT)
- Embeddable help widget: searches the articles and opens tickets
What is inside
- The template source: app, admin panel pages and backend
- Ilorb Core (folder overture-core): sign-in, theme, admin panel and payments for your own app
- The Ilorb SDK (vendor/ilorb-sdk), README with the setup, LICENSE (MIT) and ilorb.env with your App ID
Built with
- Cloudflare Workers
- Email Routing
- D1
- React